# Software maintenance and support services

> Ongoing support for web platforms, apps and backend systems. Monitoring, fast response and engineers who learn your codebase properly. Book a free review.

Source: https://codeintelli.com/services/software-maintenance-support

Your software works today. You need someone to keep it that way.

We look after the software your business runs on: bug fixes, security updates, upgrades and small improvements, during hours that overlap with yours.

## Problems we solve

- The developer who built it is gone: Nobody knows how it works and everyone is scared to change it.
- Bugs sit in the queue for weeks: Customers complain, the team is busy with new features and nothing gets fixed.
- We're on old versions with known security holes: Every month the upgrade gets bigger and scarier.
- Our support vendor replies when it suits them: Tickets disappear and you end up chasing them by email.

## What we build

- Bug fixing: Prioritized fixes with root-cause notes, not quick patches
- Security updates: Dependency scanning with Snyk and regular patching
- Framework upgrades: React, Node.js, Laravel, .NET, Rails and more, upgraded in safe steps
- Monitoring and reports: Error tracking, uptime alerts and a monthly report on what changed

## How we work

- Onboard (1-2 weeks): We review the code, infrastructure and open issues, set up access and write down how everything fits together.
- Stabilize (2-4 weeks): We fix critical bugs, close security gaps and add monitoring so problems show up early.
- Modernize (Ongoing): We upgrade frameworks and dependencies in small steps and clean up the worst parts of the code.
- Maintain (Ongoing): We handle tickets, updates and small improvements every month, with a report on what we did.

## Results

- Example: Framework upgrade: For example, for a finance team we would upgrade the framework in small steps and keep the app live throughout.
- Example: Security hardening: For example, for a logistics firm we would patch dependencies, containerise the app and add modern login and a firewall.
- Example: Speed fixes: For example, for a health SaaS we would add database indexes and fix slow queries.

## Technologies

React, Node.js, Python, Java, PHP/Laravel, .NET, Ruby on Rails, PostgreSQL, Datadog, Snyk, SonarQube, Docker

## Questions

### Can you support code someone else wrote?
Yes, that's most of what we do. We start with a code review, document what we find and tell you honestly what shape it's in.

### How fast will you respond?
We agree response times by priority in your support plan and work hours that overlap with yours. You'll hear from us within 4 hours on working days.

### What does support cost?
After a free 30-minute call and a look at your system, you get a written plan and fixed price within 48 hours. Developers start from $25/hour.

### What if we want to bring support in-house later?
You can at any time. You own the code and accounts, and our documentation is written so your team can take over.

## Contact

- Email: biz@codeintelli.com
- Phone / WhatsApp: +91 92745 85376
- Book a free 30-minute call: https://codeintelli.com/book-a-call